THANK YOU

Thanks for getting in touch! We have already started moving mountains and overturning molehills to get back to you. Someone from our team will contact you within 30 minutes

One of our team members will be in touch with you in 30 minutes to respond to your query. If your request is super urgent and can not wait call us at 437-529-4770

BOOKING CONFIRMATION

Thank you for booking with Metro Tidy Clean! Your cleaning service has been successfully scheduled, and we’re excited to help make your space shine. A confirmation email with all the details has been sent to your inbox. If you have any questions or need to make changes, feel free to contact us anytime. We look forward to providing you with a spotless and stress-free experience!

Thank again and let us know if we can help in any way.

Look forward to seeing you soon. Metro Tidy Clean Customer Happiness Team.

Arrival Window

We will arrive within the arrival window for your booking provided that there are no unforeseen circumstances like accidents, weather, etc. If we're running late, we'll shoot you a call

Cancellations

Because we reserve a time especially for you, please make any schedule changes at least 24 hours in advance—before 5 p.m. the day prior to your appointment—to avoid a $79 cancellation fee.

Happiness

If you are not happy with your service at all, let us know right away (same day if possible) and we will be back to make it right.

Billing

A hold will be placed on your card one day before service, but your are not changed until service is completed and you will receive an email invoice instantly. Please note that some banks show this hold as a charge, but is just pre-authorization.